1. INTRODUCTION
By registering, playing, accessing or using any part of Bobby Casino (“www.bobbycasino.com”) or any sub domains, web site or mobile application we own or operate, you warrant that you have reviewed thoughtfully, understood and agreed to comply with our Terms & Conditions, Privacy Policy, our Cookies Policy and the other rules applicable to our gaming product available on the web site.
The Terms & Conditions may also be modified periodically for any given reason which may or may not include compliance with all applicable legislations or regulations. An updated version of our Terms & Conditions will be available on the Website, if after such changes take effect, you decide to continue playing, visiting or using any part of the website you are deemed to accept all changes to our Terms & Conditions.
www.bobbycasino.com and all its subdomains are operated by ALLWIN SERVICES LTD, a company registered under the laws and legislations of Belize.
References to "you", "your", "customer", "user" or "player" shall refer to anyone registered client of the website and/or using the website and/or its services.
Reference to "games" shall mean Casino, Live Casino, Sports book, cards, and all different games that are, have been or will be available on the website.
Bobby Casino reserves the right to feature and take away and modify Games from the web site at its own discretion.
2. YOUR ACCOUNT
2.1. Legal requirements
Reference to the “account” shall mean an account registered by you in the website. By registering an account, you declare that you are over 18 years old, or of legal age as stipulated within the laws in the jurisdiction or governance of your residence it is your sole responsibility to understand whether or not the services offered on the web site are legal within the country of your residence. Individuals under the age of 18 are not allowed to use the web site and/or any of its services.
2.2. Registration of Account
2.2.1. In order to play and/or bet on any game, and/or deposit funds, you are required to register the Account on the Website.
2.2.2. To register an Account, you will be required to give complete, truthful and up to date information such as mobile number, email address, username, password and any additional information or documentation requested at the moment of registering or at any given time.
2.2.3. By registering an Account on the Website, you agree to specify your full legal name and identity information, this information may be verified by our security department to corroborate the accuracy of the information provided, you will not be allowed to alter this information; however, in the case of an honest mistake, or a legal change of personal information, we strongly advise to notify our customer support team, to avoid any discrepancy which may affect the status of your Account.
2.2.4. The Account information selected by you, such as username, password and any other details are only presented to you, and cannot be shared with any third party, the website and/or its employees will not be held liable for any abuse or misuse of your account due to your revealing of your account information, whether or not intentional or accidental. The Website and/or its employees will never ask you for your password or any tip related to your password.
2.2.5. Employees, former staff, suppliers or any direct relatives of any of the previously stated are not allowed to register any Account on the Website and cannot take advantage of any of our services, promotions or material available on the Website. Violation of this rule will lead to the permanent closure of the dishonest Account; therefore, any winnings derived from such activities will be forfeit and all deposits if any returned to the account holder.
2.2.6. You cannot transfer, sell, or give away your Account to any third person, this prohibition includes the transfer of any assets useful of any kind, together with however not restricted to possession of accounts, winnings, deposits, bets, rights and/or claims in reference to these assets, legal, commercial, or otherwise. The prohibition on aforementioned transfers conjointly includes but is not restricted to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or the other third party, company, natural or legal individual, foundation and/or association in any means form or kind
2.3. Account problems
2.3.1. If for any reason you forget your password, or suspect someone else is in possession of your password, or believe any player is taking an unfair advantage through cheating and or collusion, you need to report these suspicions to us.
2.3.2. We reserve the right to declare any bet or dealing void fully or partially if we find details that would hold it obvious any of the subsequent circumstances have occurred or are occurring:
1) The Account holder or individuals related to the Account holder could directly or indirectly influence the results of a user.
2) The Account holder and or individuals related to the Account holder are directly or indirectly avoiding the foundations of the Website;
3) The results of an event or the bet have been directly or indirectly stricken by criminal activity;
4) The percentages of an event have considerably been modified with reference to a public announcement in respect to the event;
5) Bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems;
6) due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.
2.3.3. Once an account or player has been suspended for any given reason, we reserve the right to shut down further accounts registered trying to avoid the previous suspension and/or any account found related by details, devices, address, payment methods or any relevant details tying the group of accounts together, we also reserve the right to disclose any possible method for the detection of such accounts, violation to any suspension will automatically void or cancel all bets and transaction at our discretion.
2.3.4. We provide two-factor authentication (2FA) as further protection from unauthorized use of your Account. You are liable for keeping your login information confidential and ensuring it cannot be accessed by another person or group.
2.4. By registering the Account on the web site you undertake, declare and warrant that:
2.4.1. You are over 18 years old, or of majority of age as stipulated within the laws in the jurisdiction or governance of your residence; otherwise, you are not allowed to participate in the games offered on the Website.
2.4.2. You may use this website and your Account entirely and completely for the aim of your real participation within the Games and not for any alternative operations; your participation within the Games is strictly in your personal non-professional capability for exclusively for recreational reasons.
2.4.3. You participate within the Games on your own behalf and not on behalf of any other person;
2.4.4. You are not a resident in Belize, France, Iran, Iraq, Holland, Democratic People's Republic of Korea, Singapore, Spain, St Maarten, Sint Eustatius (Statia), Ukraine, United Kingdom and any other country which may prohibit the offering of online gambling to its residents or to any person within such country. To check eligibility of your country or for updated countries list, Please reach us on Live chat or support@bobbycasino.com .
2.4.5. The information that you just give to the Website is true, complete, and correct, any mistake or legal change should be reported to our customer support team for its modification.
2.4.6. It is your sole responsibility to report and the accounting for any taxes applicable to you underneath relevant laws for any winnings that you receive from the Website.
2.4.7. Any funds deposited in your account is not tainted with any unlawful activity and does not originate from any criminal activity.
2.4.8. You are aware that by participating within the games you are taking a risk of losing funds deposited in your account.
2.4.9. You shall not be involved in any deceptive, collusive, cheating or unlawful activity against the website or any other participant, the usage of any assistive strategies such as but not limited to software, hardware devices trying to gain advantage in any of our games will be considered cheating; therefore, if found involved in such behavior, the Website reserves the right to invalidate the games, correct them, forfeit winning derived from these activities or invalidate your account and its participation from our games.
2.4.10. Your account shall only be funded with money instruments that lawfully belong to your person; otherwise, your account may be suspended.
2.4.11. The software system, design and features used at the Website are owned by the Website and/or alternative third parties and guarded by copyright and alternative holding laws. You are solely using the software for your own recreational purposes in accordance to our Terms and Conditions and all applicable laws, rules and regulations. You obtain no rights to such assets or any other terms, design, concepts or methods by using this Website.
2.4.12. Games on the web site ought to be played within the same manner as games played in any other environment. You shall be courteous to other players and representatives of the Website and shall avoid rude or obscene comments.
3. MULTIPLE ACCOUNTS
3.1. You can sign up (register) and use only one Account on the Website.
3.2. Only one account is allowed per player per I.P. address. In an instance, if it's detected that a same player is using multiple accounts, necessary stringent and disciplinary action will be initiated by the casino, blocking the necessary accounts and any unfair winning amounts will be forfeited accordingly.
3.3. If you register or attempt to register more than one Account, for any reason, we could block or shut any or all of your Accounts at our discretion. We may void all the bets that are placed within the duplicate Accounts, block bonuses and gifts and void withdrawal requests. Additionally, any returns, winnings, or bonuses gained or increased throughout the duplicate account lifecycle will be confiscated.
4. PAYOUTS
4.1. Once the end result of a game that you participated in, becomes determined or, wherever applicable, the Website has confirmed the relevant results of an occurrence and settled the markets; all winnings will be available on your Account.
4.2. If Bobby Casino erroneously credits your Account with winnings that you did not earn or do not belong to you due to a technical or human error or otherwise, winning amount remains as a property of Bobby Casino and therefore the amount will be subtracted from your Account. If before Bobby Casino determines that you have got withdrawn funds that don't belong to you, while not prejudice to different remedies and actions that will be obtainable at law, the erroneously paid amount can represent a debt owed by you to Bobby Casino. In an event of an incorrect credit, you are obligated to inform Bobby Casino as soon as you notice.
4.3. The Bobby Casino reserves the right to perform additional verification and identification procedures for any withdrawal. All transactions are checked for security reasons.
4.4 The maximum time to process the any first withdrawal is 21 days. This is due to Risk and Compliance verification and KYC Verification.
5. DEPOSITS
5.1. To place bets and play for real money, you are required to deposit funds into your Account. You may deposit at any time on-line by using the available deposit methods in the "Cashier" area on the web site. Cash or cheques are not accepted methodology of deposit. Please note that all methods might not be available in some countries.
5.2. We settle for payments in various currencies. Any payment received by Bobby Casino in a currency other than your account’s currency will be converted into the currency of your Account, at the prevailing rate of exchange. Any exchange premiums will be paid by the depositing player.
5.3. The Bobby Casino reserves the right to follow additional security procedures and is required to get full verification of identity of its players via Know your customer (KYC), these documents may be requested at any given time, failure to comply, may result in the closure of your account.
5.4. The Bobby Casino does not grant any credit for the utilization of its services
5.5. By depositing you ensure that any transaction is approved and you will not try to decline them or try to take any action to have these transactions reversed by any third party, so as to avoid any possible liability.
5.6. As a measure to prevent money laundering, a deposit made by you should be played (wagered) a minimum of once before a withdrawal can be requested. Please note that when wagering requirements are in place, then they should be met before a withdrawal is approved.
5.7. Any funds credited to players account due to any system malfunction will be removed from player's account.
5.8. The Bobby Casino does not permit third party deposits (by a fan, relative, partner, better half or husband). All payments have to be mandatorily made from an Account/ system or card owned by the Account holder. If the third-party deposits are detected, all winnings will be confiscated and sent back to Bobby Casino, and therefore, all deposit made should be returned to the rightful owner of the depositing account/credit card. If banking transfer creates any charge while making a refund to the rightful owner it will be paid by the receiver.
6. BONUS RULES AND WITHDRAWALS:-
All bonus offers are released and are made available to the players purely as per the casino's discretion. A bonus offer given to the player can be in any form.
The bonus funds must be used within a 7-day period; otherwise, any remaining bonus balance in the wallet will be forfeited or nullified after the 7-day timeframe. Please note that we cannot be held responsible for any claims related to this policy.
Withdrawals from restricted countries are not handled. Countries like Germany, Sweden etc., are eligible to cash out on real money deposits only. To check your eligibility of cash out in your region, please reach our Support Team via Live chat or at support@bobbycasino.com .
The Player's account balance must be $5 or less in order to redeem any promotion other than deposit bonuses.
Mixing deposits and a free bonus is not allowed; however, we are aware that in practice this may happen. If, for any reason, you make a deposit while using a No Deposit Bonus (Free Spins, Free Chips, etc.) We will reset the balance and credit your account with your deposit and its respective bonus.
If you use any bonus to accumulate a feature guarantee(s), or extra bonus rounds, and use a subsequent deposit and or bonus to redeem built-up feature bonus rounds, the winnings coming from said bonus round(s) shall void all or any winnings. No deposits will be refunded.
In the event that a Player redeems a no-deposit promotional offer that he/she is not entitled to, any winnings generated from that promotion will be voided.
The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, if a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.
Deposit bonuses can only be added to the account on the last deposit made within the previous 48 hours, if for any reason you don't take advantage of a bonus you may request the bonus to be added, however the bonus will not be elegible for payouts.
If you request a withdrawal from a deposit and you do not take advantage of your bonuses , bonuses will not be granted and/or valid for withdrawals.
The maximum amount that any player can cash out from free chip regardless of the free chip value is $100. Wagering requirement for free chips will be as follows:
30 x free chip value on slot games and/or 60 x free chip value on video poker / table games.
If the value of the free chip redeemed by a player is equal to or less than $50, then the wagering requirement to get qualified for a max cash out of $100 will be as follows
60 x free chip value on the slot games (or) 120 x free chip value on the video poker / table games.
The maximum amount that any player can cash out when a deposit is made is 10 times the deposit amount, Whether the player redeemed any bonus or not on the deposit.
The wagering requirement when depositing with a no bonus offer is 10 times the amount deposited on slots and/or video poker and/or table games.
The wagering requirement when any bonus is redeemed on a deposit is 30 times [ deposit + bonus + free chip (only if available and is a part of the offer)] on the slot machines (and/or) 60 times [ deposit + bonus + free chip (only if available and is a part of the offer)] on video poker and/or table games
When a free chip is part of a deposit bonus offer, it is counted as a whole; therefore, separate cash out or wagering criteria will only be considered as a whole including the deposit, bonus and free chips.
The casino will withhold any bonus amount offered to the player from the account’s balance before releasing any qualifying cash out amount.
All withdrawal requests will be processed and honored only when all the requirements are fulfilled. In an event where a withdrawal request is cancelled, the amount requested will be added back to the account’s balance. Meanwhile, during this type of occurrence, if the player had claimed any other offer, then this could result to mixed bonus conditions.
Players requesting a cash out must ensure they have sent the required KYC documents to kyc@bobbycasino.com or support@bobbycasino.com , if not received within a 24-hour period after the withdrawal has been requested, the transaction will be cancelled and the funds returned to the account’s balance.
Players may be given an alternative to redeposit their approved cash out amount into their accounts, the amount to be redeposited cannot be added without a bonus, the cash out process will be treated as any regular cash out and all requirements still apply before redepositing.
Players cannot withdraw funds beyond a specific limit based on their account’s balance.
Only one withdrawal request may be processed at the time; therefore, only the first withdrawal request will be processed, all other requests will be automatically canceled.
Withdrawals requested from a restricted or banned country will not be processed. For more details, Please reach us on Live chat or support@bobbycasino.com.
When a player gets qualified for a withdrawal that needs to paid, player is required to submit their KYC documents diligently to avoid any possible delay.
KYC (Know Your Customer) documents are mandatory to corroborate the account/payee information. The following documents are required in order to complete our KYC, they must be sent to our email address: kyc@bobbycasino.com or support@bobbycasino.com
-Copy of front and back of any government issued picture ID (Can be Passport, State or Country issued ID or Driver’s license
-Proof of Address not older than 3 months showing player’s full name, address (matching the account information) and issuing date (Utility bills such as cable, internet, telephone, mobile, cable, gas, DTH connection, electricity, municipality or Bank/Credit card statement.
-Copy of front and back of every card used to deposit in our site (Card number first 6 digits and last 4 digits must be clearly visible) for your own security please cover your CVV number.
-A copy of the Credit Card authorization form completely filled and legible for every credit card used to deposit in our site, here you can find our Credit Authorization Form which must be sent to our email kyc@bobbycasino.com or support@bobbycasino.com
-All documents must be clearly visible and must match the information on the account any mismatch may cause delays or further action based on our fraud prevention policies.
-KYC documents must be sent in English, in cases where players live in a country which uses another language, documents will require a translation signed by a lawyer verifying to the information provided.
All cash outs requested by the player will go through a rigorous check by our Fraud prevention, Security and compliance departments to get an approval which may take extender processing periods on the first withdrawal, subsequent requests will be processed relatively faster.
The Bobby Casino reserves the right to refuse a withdrawal in case where fraudulent activities are spotted, in these cases the account may be suspended, and all cash outs declined.
Any funds marked as bonus or funds stuck in aborted games will not be available for cash outs.
The remittance process for any honored/approved withdrawal request will be purely at the casino's discretion for security reasons. Mostly, the approved withdrawal requests are processed through bitcoin as there are minor or no processing charges unlike the other bank-based methods. Hence, players are recommended to maintain a bitcoin account or wallet for smooth and easy remittance of the funds. You can also make deposits using your bitcoin account which is one of the recommended options on our site, nevertheless, the website reserves the right to process cash outs in the form of refunds to your credit card, or any other suitable method.
Once a withdrawal has been approved, it will normally take 3 to 4 business days for the funds to be remitted; once confirmed on our side, we will not be held liable for bank/ wallet processing times.
7. ACCOUNT CLOSURE
7.1. To close your Account, we recommend to cancel any open bets (if any) and contact our support team requesting the closure of your account. The closure of your Account conveys the termination of service from Bobby Casino.
7.2. If the reason behind the closure of your account is related to gambling addiction, we kindly request to inform so in your request.
The compensation method (when applicable) will be at Bobby Casino's discretion.
7.3. Bobby Casino reserves the right to close your Account and refund the "Available to withdrawal" balance, subject to the deduction of relevant withdrawal charges, at Bobby Casino's absolute discretion and without any obligation to state a reason or give prior notice.
8. PERSONAL INFORMATION
8.1. We abide with information protection laws in respect of the private information you provide to us. Your personal information is processed in accordance with our Privacy Policy.
9. Fraudulen behavior
9.1. Criminal Activity In a case any irregularity (including a suspicion of attempted money-laundering or fraud) has been detected, Bobby Casino reserves the right to close any accounts and/or report any criminal or suspicious activities to the relevant existing regulative or enforcement authorities. Any offender’s account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.
9.2. Collusion and/or cheating Any attempt or identified case of collusion and or cheating against Bobby Casino or any of its players may be penalized with the closure of the user’s Accounts and forfeit the balances (including deposits and winnings) of all or any account directly involved, in cases where, an attempt to achieve a bonus of exchange information of their cards or establishing a covert agreement with different users to gain an unfair advantage. These could contain chip selling and transfer, discussing a hand throughout play, multiple users sharing a single Account, soft playing or any possible fraudulent activity. Bobby Casino conducts rigorous examinations of the games and investigates all connected user complaints. In addition, Bobby Casino provides proactively and indiscriminately examining game plays and accounts.
9.3. Fallacious activity Once Bobby Casino detects a fraudulent, unlawful, dishonest or improper activity (including usage of VPN, proxy or similar service that masks or manipulates the identification of your real location, or creating bets, wagers or poker play through a 3rd party or on behalf of a third party) on the Website, we reserve the right to ban user's Account and forfeiting of the balances without providing any prior notification. In such cases, Bobby Casino reserves the right to report fallacious activity to existing regulative and enforcement authorities together with however not restricted to banks, credit card firms and/or a person or entity that has the right to such information, and/or taking proceeding against such user.
10. LIVE CHAT
10.1. As a part of your use of the Website, Bobby Casino could provide you with a conversation facility that will be constantly monitored. We reserve the right to review the chat and to keep a record of every interaction. Your use of the chat facility ought to be for recreational and coming together purposes, and is subject to the following rules.
10.2. You shall not build any statements that are sexually expressive or grossly offensive, together with expressions of bigotry, racism, hatred, or profanity.
10.3. You shall not make statements that are abusive, insulting or harassing towards web site, its employees or any other player.
10.4. You shall not build statements that advertise, promote or otherwise relate to other online or offline entities.
10.5. You shall not make statements about Bobby Casino, the Website, or any other web site(s) connected to Bobby Casino, its employees or any other players that are untrue and/or malicious and/or damaging to any of the above.
10.6. In an even you breach any of the aforementioned provisions, Bobby Casino reserves the right to restrict your access to the chat rooms, or further actions such as the immediate termination of your Account. Upon such termination, Bobby Casino will refund any real money funds left in your Account (if any).
11. CRASHED & ABORTED GAMES
11.1. Bobby Casino will not be held responsible for any downtime, server disruptions, slacking or any specialized or political unsettling influence. In such cases refunds may be given exclusively at the discretion of Bobby Casino.
11.2. Bobby Casino will not be held responsible for any harm or misfortune which are considered or charged to have emerged out of or in association with the website, counting without confinement, delays or intrusions in operation or transmission, tribulation or debasement of information, communication or lines disappointment, any person's abuse of the Site or its property or any blunders or omissions in content.
11.3. In an event of a casino system glitch, all bets may be void.
11.4. In the event a game is lost or interrupted due to failure of the framework, Bobby Casino will refund the amount wagered in the game to you by crediting it to your Account or, if an account no longer exists, by paying it though our approved payment methods, if you have an accumulated credit at the time the Game miscarried, a credit will be applied to your account in its monetary value, if an account no longer exists by paying it though our approved payment methods.
12. DUTIES
12.1. Bobby Casino reserves the right to transfer or legally exchange its rights and commitments beneath the Terms. You might not transfer or legally exchange your rights and commitments beneath these Terms.
13. COMPLAINTS
13.1. In the case of any complaint, you can contact us at our email address support@bobbycasino.com
13.2. Bobby Casino will use all possible resources to resolve all complaints or issues in a prompt manner.
13.3. If you have any suggestion in regards to any change to our site, you can contact us at support@bobbycasino.com with details of your suggestion. We will consider any possible changes and evaluate their viability. All changes will be at Bobby Casino’s discretion.
14. AGREEMENT & ADMISSIBILITY
14.1. These Terms, the Protection Agreement, the Treats Approach and any record explicitly alluded to in them and any rules or rules posted on the Site constitute the whole understanding between you and Bobby Casino with regard to this Site and spare within the case of extortion it surpasses all earlier or contemporaneous communications and recommendations, whether electronic, verbal or written, between you and Bobby Casino with regard to this Website.
14.2. A printed version of these Terms and of any note given in electronic frame should be permissible in legal or regulatory procedures based upon or relate to these Terms to the same degree and subject to the same conditions as other commerce reports and records initially created and kept up in printed form.
14.3. In the event any arrangement of these Terms is held to be illicit or unenforceable, such arrangement should be severed from these Terms and all other arrangements will stay in constrain unaffected by such severance.
14.4. In case of irregularity of printed substance between dialect forms and English , the English form of the Site will prevail.
14.5. These Terms are represented by the laws of Belize and the parties concur to the ward of the Belize courts and to the rules of intervention in agreement with pertinent law
15. COPYRIGHT
15.1. We are the sole proprietors of the trademark Bobby Casino and the Bobby Casino symbol. Any unauthorized utilization of the Bobby Casino trademark and the Bobby Casino symbol may result in prosecution.
15.2. https://www.bobbycasino.com/ is the official website address of the site owned by Bobby Casino and no unauthorized utilization may be made of this URL on another site or advanced stage without our earlier written consent.
15.3. Bobby Casino is the proprietor or the legitimate licensee of the rights to the innovation, program and commerce frameworks utilized inside this Website any reproduction, partial or complete, will be prosecuted.
15.4. The contents and structure of the Bobby Casino's Website pages belong to Bobby Casino, all rights reserved. The copyright in this Website including all text, graphics, code, files, and links belong to Bobby Casino and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system do therefore not confer any rights whatsoever to the intellectual property contained in our system.
15.5. Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of Bobby Casino.
15.6. You agree not to use any automatic or manual device to monitor the Website pages or any content there in.
15.7. Any unauthorized use or reproduction may be prosecuted
16. PROMOTIONS: TERMS & CONDITIONS
16.1. Each individual promotion will come with its claim set of particular special terms and conditions (the "Promotional Terms") in expansion to these Terms. You ought to hence examine these Terms in combination with the appropriate Special Terms for any competition, reward or promotion you want to obtain and/or participate in.
16.2. By partaking in promotions, you agree to be bound by these Terms and Special Promotion Terms.
16.3. In the event that for any reason, a promotion does not have the Limited time Terms, such promotion will by default be represented by these Terms.
16.4. Each of the Promotion Terms controlling the usage of any promotion is independent of the rest of the Terms. In a situation if one of the arrangements may become unacceptable or erroneous, the remaining Promotion Terms stay in force.
16.5. Participation in a promotion will be regarded to constitute full and unrestricted acknowledgment of the Terms which incorporates normal site terms and promotion special Terms and any pertinent Limited time Terms which are last and official in all respects.
16.6. Bobby Casino reserves the right to end or cancel any current promotion without prior notice, any player infringing the limited time terms will be excluded from any remuneration derived from such promotion.
16.7. Bobby Casino has the right to withhold any credit, rewards, coupons dependability focuses or prizes granted as portion of a promotion at its claim discretion.
16.8. Bobby Casino has the right to enlighten clients about current promotions or any updates by mail, SMS, chat, WhatsApp, social media, mobile phone, Web browser notice or mobile application or any other suitable communication method.
16.9. Bobby Casino disclaims any obligation for wrong data, whether caused by the Site, user's hardware utilized in a promotion, or by human or specialized mistakes related to the accommodation of entries.
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